Remote Client Success Manager and Team Leader

MassMutual Ventures; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

One Inc. in the United States is seeking a Manager of Client Success in a US Remote role within the Customer Experience department.

You will lead a team of Client Success professionals, coach and develop them, and collaborate across functions to deliver exceptional client value and risk management. The role emphasizes operational excellence, leveraging client insights and metrics, and promoting AI-assisted tools to enhance efficiency while ensuring proper oversight.

Qualifications

• Bachelor's degree and 5+ years of experience in Client Success or related field.
• Leadership experience managing customer-facing professionals.
• Experience operating within a technology company offering SaaS or integrated solutions. Insurance/payments experience preferred.

Responsibilities

• Lead, develop, and mentor Client Success team members.
• Drive execution of Client Success processes and engagement frameworks.
• Partner across functions to remove friction and improve the client journey.

Skills

Leadership

Client relationship management

Communication

Data analysis

Cross-functional collaboration

AI-assisted tools

Education

Bachelor's degree

Tools

CRM software

Data reporting tools

AI-assisted tooling

Job description

One Inc. in the United States is seeking a Manager of Client Success in a US Remote role within the Customer Experience department.

You will lead a team of Client Success professionals, coach and develop them, and collaborate across functions to deliver exceptional client value and risk management. The role emphasizes operational excellence, leveraging client insights and metrics, and promoting AI-assisted tools to enhance efficiency while ensuring proper oversight.