Remote Product Discovery Lead

NelNET; Juneau (AK); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with matching

Tuition reimbursement

Wellness program

Job summary

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery, translate insights into product strategy, and partner with cross-functional teams to de‑risk new opportunities. You will design research programs, recruit diverse participants, and synthesize evidence into actionable recommendations.

The role emphasizes collaboration with product, design, technology, and business stakeholders, plus establishing scalable discovery practices and documentation.

Qualifications

• 5+ years of experience in product discovery, user research, product management, product design, customer research, or related disciplines.
• Bachelor’s degree in Business, Design, HCI, Psychology, Sociology, Marketing, Research, Product Management, or related field, or equivalent combination of education and relevant experience.
• Advanced degree or relevant professional training in UX research, product management, design, or related disciplines.

Responsibilities

• Lead product and customer discovery activities to understand customer needs, behaviors, workflows, pain points, and unmet opportunities.
• Define research questions, hypotheses, target audiences, and evidence criteria needed to evaluate product and business opportunities.
• Recruit and engage customers, users, buyers, subject-matter experts, and other relevant participants to gather actionable insights.
• Conduct interviews, workflow observations, concept testing, and other qualitative or quantitative research activities.
• Synthesize customer and market evidence into themes, jobs to be done, opportunity areas, product requirements, and recommendations.
• Develop and test prototypes, concepts, workflows, and representations of potential solutions to accelerate learning and reduce product risk.
• Evaluate discovery findings and recommend whether opportunities should advance, change direction, or be discontinued based on evidence.
• Partner with stakeholders to translate insights into product strategy and development priorities.

Skills

Research & Information Gathering

Feedback Gathering & Analysis

Critical Thinking

UX/UI Design

Strategic Thinking

Education

Bachelor’s degree

Advanced degree preferred

Tools

Figma

Adobe XD

Job description

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery, translate insights into product strategy, and partner with cross-functional teams to de‑risk new opportunities. You will design research programs, recruit diverse participants, and synthesize evidence into actionable recommendations.

The role emphasizes collaboration with product, design, technology, and business stakeholders, plus establishing scalable discovery practices and documentation.