Remote Product Discovery Lead

NelNET; Gering (NE); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA

401K with student loan repayment

Life insurance & AD&D

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Short- and long-term disability

Wellness program

Job summary

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery activities. You will translate ambiguous opportunities into focused research questions, gather customer evidence, and develop recommendations for product direction.

This role partners with product, design, technology, and business stakeholders to ground decisions in customer needs. Responsibilities include recruiting participants, conducting interviews and tests, synthesizing insights, and developing prototypes

Qualifications

• 5+ years of experience in product discovery, user research, product management, or related field.
• Experience independently planning and conducting customer/user discovery and translating findings into actionable recommendations.
• Experience evaluating ambiguous opportunities and using evidence to influence product decisions.

Responsibilities

• Lead product and customer discovery to understand needs, behaviors, workflows, pain points, and opportunities.
• Define research questions, hypotheses, audiences, and evidence criteria.
• Recruit customers and stakeholders to gather actionable insights.
• Conduct interviews, workflow observations, and concept testing as appropriate.
• Synthesize evidence into themes, JTBD, opportunities, and requirements.
• Develop and test prototypes to accelerate learning and reduce risk.
• Evaluate findings and advise on opportunities to advance or discontinue.
• Partner with cross-functional teams to translate insights into strategy.
• Establish scalable discovery practices and documentation.

Skills

Research

Feedback Analysis

Critical Thinking

UX/UI Design

Strategic Thinking

Education

Bachelor’s degree in Business, Design, HCI, Psychology, Sociology, Marketing, Research, PM, or related field

Advanced degree or relevant training in UX research, PM, design, or related discipline

Tools

Figma

Adobe XD

Job description

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery activities. You will translate ambiguous opportunities into focused research questions, gather customer evidence, and develop recommendations for product direction.

This role partners with product, design, technology, and business stakeholders to ground decisions in customer needs. Responsibilities include recruiting participants, conducting interviews and tests, synthesizing insights, and developing prototypes