Remote Product Discovery Lead

NelNET; Montpelier (VT); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Tuition reimbursement

Employee stock purchase program

Wellness program

Job summary

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery efforts. You will translate opportunities into focused research questions, gather evidence, and develop recommendations for product direction.

You will partner with product, design, technology, and business teams to ground decisions in customer needs. The role emphasizes prototyping, experimentation, and scalable discovery practices to reduce risk before significant product investment.

Qualifications

• 5+ years of experience in product discovery, user research, product management, or related field.
• Experience independently planning and conducting customer discovery and translating findings into actionable recommendations.
• Experience evaluating ambiguous opportunities and influencing product or business decisions.

Responsibilities

• Lead product and customer discovery activities to understand needs, behaviors, workflows, and pain points.
• Define research questions, audiences, and evidence criteria for evaluating opportunities.
• Recruit customers and stakeholders to gather actionable insights and evidence.
• Conduct interviews, observations, and prototype testing to answer business questions.
• Synthesize evidence into themes, JTBDs, and product requirements; propose recommendations.

Skills

Research & Information Gathering

Feedback Gathering & Analysis

Critical Thinking

UX/UI Design

Strategic Thinking

Education

Bachelor’s degree

Advanced degree or relevant training

Job description

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery efforts. You will translate opportunities into focused research questions, gather evidence, and develop recommendations for product direction.

You will partner with product, design, technology, and business teams to ground decisions in customer needs. The role emphasizes prototyping, experimentation, and scalable discovery practices to reduce risk before significant product investment.