Remote Product Discovery Lead

NelNET; Cheyenne (WY); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA

401K/student loan repayment

Life insurance & AD&D

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Short-term and long-term disability

Wellness program

Job summary

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery activities, translate insights into product direction, and partner with product, design, technology, and business teams to reduce uncertainty before major investments. The role emphasizes actionable research, prototyping, and scalable discovery practices.

The position requires 5+ years in discovery/research, a relevant degree, and skills in UX research, design, and strategic thinking.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of experience in product discovery, user research, product management, design, or related.
• Experience translating findings into actionable recommendations.
• Experience collaborating across product, design, technology, and business functions.

Responsibilities

• Lead product and customer discovery activities to understand customer needs, behaviors, workflows, pain points, and unmet opportunities.
• Define research questions, hypotheses, target audiences, and evidence criteria needed to evaluate opportunities.
• Recruit and engage customers, users, buyers, subject-matter experts, and other participants to gather actionable insights.
• Conduct interviews, workflow observations, concept testing, and other qualitative or quantitative research activities.
• Synthesize customer and market evidence into themes, Jobs to Be Done, opportunity areas, and product requirements.
• Develop and test prototypes, concepts, workflows, and other representations to accelerate learning and reduce risk.
• Evaluate discovery findings and recommend whether opportunities should advance or be discontinued.
• Partner with stakeholders to translate insights into product strategy and development priorities.
• Establish scalable discovery practices and documentation to improve future work.
• Communicate findings clearly to stakeholders using evidence and context.

Skills

Research & Information Gathering

Feedback Gathering & Analysis

Critical Thinking

UX/UI Design

Strategic Thinking

Education

Bachelor’s degree in Business, Design, Human-Computer Interaction, Psychology, Sociology, Marketing, Research, Product Management, or related field

Advanced degree or relevant professional training in UX research/product/design

Tools

Figma

Adobe XD

Job description

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery activities, translate insights into product direction, and partner with product, design, technology, and business teams to reduce uncertainty before major investments. The role emphasizes actionable research, prototyping, and scalable discovery practices.

The position requires 5+ years in discovery/research, a relevant degree, and skills in UX research, design, and strategic thinking.