Remote Product Discovery Lead

NelNET; Augusta (ME); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA participation

401K / student loan repayment

Life insurance & AD&D

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Short/long-term disability

Wellness program

Job summary

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery, translate insights into strategy, and collaborate across product, design, technology, and business teams. The role focuses on reducing risk through evidence-based decisions and running scalable discovery practices.

Responsibilities include recruiting participants, conducting interviews, testing prototypes, and delivering actionable recommendations to guide product direction.

Qualifications

• Experience in product discovery, user research, or product management.
• Ability to translate findings into actionable product recommendations.
• Collaborate with cross-functional teams to inform strategy.

Responsibilities

• Lead product and customer discovery to understand needs, workflows, and pain points.
• Define research questions, audiences, and evidence criteria.
• Recruit participants and gather actionable insights.
• Conduct interviews, observations, and concept testing.
• Synthesize evidence into themes and opportunities.
• Develop and test prototypes to accelerate learning.
• Evaluate findings and advise on direction or discontinuation.
• Partner with stakeholders to translate insights into priorities.
• Establish scalable discovery practices and documentation.
• Communicate findings to influence decisions.

Skills

Research & Information Gathering

Feedback Gathering & Analysis

Critical Thinking

UX/UI Design

Strategic Thinking

Education

Bachelor’s degree

Advanced degree preferred

Tools

Figma

Adobe XD

Job description

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery, translate insights into strategy, and collaborate across product, design, technology, and business teams. The role focuses on reducing risk through evidence-based decisions and running scalable discovery practices.

Responsibilities include recruiting participants, conducting interviews, testing prototypes, and delivering actionable recommendations to guide product direction.