Remote Product Discovery Lead

NelNET; Denver (CO); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

HSA and FSA

Generous time off

401K + student loan repayment

Life insurance & AD&D

Employee Assistance Program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Short- and long-term disability

Wellness program

Job summary

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery, translating opportunities into research questions and actionable product directions. You will partner with product, design, technology, and business teams to reduce uncertainty before major investments.

You will recruit participants, conduct interviews and tests, and synthesize findings into clear opportunities and requirements, shaping strategy and priorities across the organization.

Qualifications

• 5+ years of experience in product discovery, user research, PM, design, or related discipline.
• Experience independently planning and conducting customer discovery and translating findings into actionable recommendations.
• Experience evaluating ambiguous opportunities and using evidence to influence product decisions.
• Experience collaborating across product, design, technology, and business functions.

Responsibilities

• Lead product and customer discovery activities to understand customer needs and pain points.
• Define research questions, hypotheses, audiences, and evidence criteria.
• Recruit and engage customers, users, buyers, and experts for insights.
• Conduct interviews, observations, and testing to gather evidence.
• Synthesize evidence into themes, opportunities, and requirements.
• Develop and test prototypes to accelerate learning and reduce risk.
• Evaluate findings and advise on whether to advance or pivot.
• Partner with stakeholders to translate insights into strategy and priorities.
• Establish scalable discovery practices and documentation.

Skills

Research & Information Gathering

Feedback Gathering & Analysis

Critical Thinking

UX/UI Design

Strategic Thinking

Education

Bachelor’s degree in Business, Design, HCI, Psychology, Sociology, Marketing, Research, Product Management, or related field

Advanced degree or relevant professional training in UX research, PM, design, or related discipline

Tools

Figma

Adobe XD

Job description

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery, translating opportunities into research questions and actionable product directions. You will partner with product, design, technology, and business teams to reduce uncertainty before major investments.

You will recruit participants, conduct interviews and tests, and synthesize findings into clear opportunities and requirements, shaping strategy and priorities across the organization.