Remote Product Discovery Lead

NelNET; Austin (TX); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

HSA/FSA

Paid time off

401K/Student loan repayment

Life insurance & AD&D

Employee assistance program

Stock purchase program

Tuition reimbursement

Performance-based incentive pay

Disability insurance

Wellness program

Job summary

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery efforts, translating opportunities into concrete research questions and actionable product recommendations. You will collaborate with product, design, technology, and business teams to ground decisions in customer evidence.

Responsibilities include recruiting participants, conducting interviews, synthesizing insights, and guiding prototypes to reduce risk before large investments.

Qualifications

• 5+ years of experience in product discovery, user research, product management, product design, or related discipline.
• Experience independently planning and conducting customer or user discovery and translating findings into actionable recommendations.
• Experience evaluating ambiguous opportunities and using evidence to influence product decisions.

Responsibilities

• Lead product and customer discovery activities to understand customer needs, behaviors, workflows, pain points, and unmet opportunities.
• Define research questions, hypotheses, target audiences, and evidence criteria to evaluate opportunities.
• Recruit and engage customers, users, buyers, SMEs, and relevant participants for insights.
• Conduct interviews, workflow observations, and concept testing to address the business question.
• Synthesize evidence into themes, Jobs to Be Done, opportunities, and requirements.
• Develop and test prototypes to accelerate learning and reduce risk.
• Communicate findings and recommendations clearly to stakeholders.

Skills

Product discovery

User research

Product management

UX/UI design

Strategic thinking

Research & analysis

Education

Bachelor's degree in related field

Advanced degree or relevant training in UX / PM / design

Tools

Figma

Adobe XD

Job description

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery efforts, translating opportunities into concrete research questions and actionable product recommendations. You will collaborate with product, design, technology, and business teams to ground decisions in customer evidence.

Responsibilities include recruiting participants, conducting interviews, synthesizing insights, and guiding prototypes to reduce risk before large investments.