Remote Product Discovery Lead: Research & Strategy

NelNET; Aberdeen (SD); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

401K matching

Tuition reimbursement

Stock purchase program

Wellness program

Job summary

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery, translate opportunities into research questions, and guide product direction with evidence-based recommendations. You will partner with product, design, technology, and business teams to validate opportunities and create scalable discovery processes.

Responsibilities include recruiting participants, conducting interviews, synthesizing findings into actionable insights, and shaping priorities for development.

Qualifications

• 5+ years of experience in product discovery, user research, product management, design, or related disciplines.
• Experience independently planning and conducting customer/user discovery and translating findings into actionable recommendations.
• Experience evaluating ambiguous opportunities and using evidence to influence product decisions.

Responsibilities

• Lead product and customer discovery activities to understand needs, behaviors, workflows, pain points, and opportunities.
• Recruit and engage customers and experts to gather actionable insights.
• Synthesize evidence into themes, opportunities, and product requirements.
• Develop and test prototypes to accelerate learning and reduce risk.
• Communicate findings clearly to stakeholders to influence decisions.

Skills

Research & information gathering

Interviewing

Stakeholder communication

Data synthesis

UX design tools

Education

Bachelor’s degree

Advanced degree or relevant training

Tools

Figma

Adobe XD

Job description

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery, translate opportunities into research questions, and guide product direction with evidence-based recommendations. You will partner with product, design, technology, and business teams to validate opportunities and create scalable discovery processes.

Responsibilities include recruiting participants, conducting interviews, synthesizing findings into actionable insights, and shaping priorities for development.