Remote Product Discovery Lead

NelNET; Bismarck (ND); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

401K

Stock purchase program

Tuition reimbursement

Disability insurance

Wellness program

Life insurance

Job summary

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery efforts across product teams. This role translates opportunities into focused research questions and evidence-based recommendations.

You will recruit participants, conduct interviews and tests, and synthesize findings into opportunities, requirements, and strategies. Collaboration with product, design, technology, and business is essential to reduce risk before major investments.

Qualifications

• Bachelor’s degree in Business, Design, HCI, Psychology, Sociology, Marketing, Research, Product Management, or related field.
• Advanced degree or relevant training in UX research, product management, design, or related discipline is preferred.
• 5+ years of experience in product discovery, user research, product management, design, or related discipline.
• Experience independently planning and conducting discovery and translating findings into actionable recommendations.
• Experience evaluating ambiguous opportunities and using evidence to influence decisions.

Responsibilities

• Lead product and customer discovery activities to understand customer needs, behaviors, workflows, pain points, and unmet opportunities.
• Define research questions, hypotheses, target audiences, and evidence criteria to evaluate opportunities.
• Recruit and engage customers, users, buyers, subject‑matter experts, and other participants for insights.
• Conduct interviews, workflow observations, concept testing, and other qualitative or quantitative research.
• Synthesize evidence into themes, jobs to be done, opportunity areas, requirements, and recommendations.
• Develop and test prototypes, concepts, workflows, and representations to accelerate learning and reduce risk.
• Evaluate discovery findings and advise on whether to advance, change direction, or discontinue.
• Partner with stakeholders to translate insights into product strategy and priorities.
• Establish scalable discovery practices, templates, tools, and documentation to improve speed and quality.
• Communicate findings clearly to influence decisions.

Education

Bachelor's degree (Business, Design, HCI, Psychology, Sociology, Marketing, Research, Product Management, or related)

Advanced degree or relevant training (preferred)

5+ years in product discovery / user research / product management

Experience planning discovery and translating findings into recommendations

Experience evaluating ambiguous opportunities and influencing decisions

Job description

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery efforts across product teams. This role translates opportunities into focused research questions and evidence-based recommendations.

You will recruit participants, conduct interviews and tests, and synthesize findings into opportunities, requirements, and strategies. Collaboration with product, design, technology, and business is essential to reduce risk before major investments.