Remote Product Discovery Lead

NelNET; City of Albany (NY); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

401K

Student loan repayment

Life insurance

AD&D insurance

Employee stock purchase program

Tuition reimbursement

Performance-based incentives

Disability insurance

Wellness program

Job summary

Nelnet is seeking a Product Discovery Manager to lead customer and market research, translating findings into product direction. You will guide qualitative and quantitative studies, define evidence criteria, and partner with product, design, technology, and business teams to reduce uncertainty before major investments.

The role emphasizes recruiting diverse participants, synthesizing insights, and establishing scalable discovery practices, with a competitive pay range and comprehensive benefits.

Qualifications

• 5+ years of experience in product discovery, user research, product management, or related discipline.
• Experience independently planning and conducting customer or user discovery and translating findings into actionable recommendations.
• Experience evaluating ambiguous opportunities and using evidence to influence product or business decisions.

Responsibilities

• Lead product and customer discovery to understand needs, workflows, and pain points.
• Define research questions, hypotheses, and evidence criteria for opportunities.
• Recruit customers and stakeholders to gather actionable insights.
• Conduct interviews, observations, and concept testing to answer business questions.
• Synthesize evidence into clear themes, Jobs to Be Done, and requirements.
• Develop and test prototypes to accelerate learning and reduce risk.
• Translate findings into product strategy and priorities.
• Establish scalable discovery practices and documentation.

Skills

Research & information gathering

Feedback gathering & analysis

Critical thinking

UX/UI design

Strategic thinking

Education

Bachelor’s degree in Business, Design, HCI, Psychology, Sociology, Marketing, Research, Product Management, or related field

Advanced degree or relevant professional training in UX research, product management, design, or related discipline

Tools

Figma

Adobe XD

Job description

Nelnet is seeking a Product Discovery Manager to lead customer and market research, translating findings into product direction. You will guide qualitative and quantitative studies, define evidence criteria, and partner with product, design, technology, and business teams to reduce uncertainty before major investments.

The role emphasizes recruiting diverse participants, synthesizing insights, and establishing scalable discovery practices, with a competitive pay range and comprehensive benefits.