Remote Product Discovery Lead

NelNET; Draper (UT); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Tuition reimbursement

Paid time off

Job summary

Nelnet is hiring a Product Discovery Manager to lead customer and market discovery efforts, translating opportunities into evidence-based product direction. You will partner across product, design, technology, and business teams to reduce uncertainty before significant investments and to shape the roadmap with customer insights.

The role emphasizes prototyping, testing, and scalable discovery practices, with a competitive pay range and comprehensive benefits.

Qualifications

• Bachelor’s degree in Business, Design, HCI, Psychology, Sociology, Marketing, Research, Product Management, or related field, or equivalent experience.
• Advanced degree or relevant professional training in UX research, product management, design, or related discipline.
• 5+ years of experience in product discovery, user research, product management, or related discipline.
• Experience independently planning and conducting customer discovery and translating findings into actionable recommendations.
• Experience evaluating ambiguous opportunities and using evidence to influence product decisions.
• Experience collaborating across product, design, technology, commercial, or business functions.

Responsibilities

• Lead product and customer discovery activities to understand customer needs, behaviors, workflows, pain points, and unmet opportunities.
• Define research questions, hypotheses, target audiences, and evidence criteria needed to evaluate opportunities.
• Recruit and engage customers, users, buyers, and subject-matter experts to gather actionable insights.
• Conduct interviews, workflow observations, concept testing, and other qualitative or quantitative research activities.
• Synthesize evidence into themes, Jobs to Be Done, opportunity areas, and product requirements.
• Develop and test prototypes, concepts, workflows, and representations to accelerate learning.
• Evaluate findings and recommend whether opportunities should advance or be discontinued.
• Partner with stakeholders to translate insights into product strategy and priorities.
• Establish scalable discovery practices, repositories, templates, tools, and documentation.
• Communicate findings clearly to influence decisions.

Skills

Research

UX UI Design

Critical thinking

Figma

Adobe XD

Strategic thinking

User interviews

Education

Bachelor’s degree in Business, Design, Human-Computer Interaction, Psychology, Sociology, Marketing, Research, Product Management, or related field

Advanced degree preferred

Tools

Figma

Adobe XD

Job description

Nelnet is hiring a Product Discovery Manager to lead customer and market discovery efforts, translating opportunities into evidence-based product direction. You will partner across product, design, technology, and business teams to reduce uncertainty before significant investments and to shape the roadmap with customer insights.

The role emphasizes prototyping, testing, and scalable discovery practices, with a competitive pay range and comprehensive benefits.