Remote Product Discovery Lead

NelNET; Salt Lake City (UT); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

Time Off

401K

Student loan repayment

Life Insurance

AD&D Insurance

Employee Assistance Program

Employee Stock Purchase Program

Tuition Reimbursement

Performance-based incentive pay

Short- and long-term disability

Wellness program

Job summary

Nelnet, Inc. is seeking a Product Discovery Manager to lead customer and market discovery, translating opportunities into focused research questions and actionable product directions. You will partner with product, design, technology, and business teams to ground decisions in customer evidence.

The role emphasizes prototyping, experiments, and scalable discovery practices to reduce risk before major investments. A strong background in UX research is essential.

Qualifications

• 5+ years of experience in product discovery, user research, product management, product design, customer research, or related.
• Experience independently planning and conducting customer or user discovery.
• Experience evaluating ambiguous opportunities and using evidence to influence decisions.

Responsibilities

• Lead product and customer discovery to understand needs, workflows, pain points, and opportunities.
• Define research questions, hypotheses, audiences, and evidence criteria.
• Recruit customers, users, buyers, and experts to gather insights.
• Conduct interviews, observations, and concept testing as appropriate.
• Synthesize evidence into themes, opportunities, and requirements.
• Develop and test prototypes to accelerate learning and reduce risk.
• Evaluate findings and recommend next steps to stakeholders.
• Collaborate with product, design, technology, and business partners to translate insights into strategy.

Skills

Research & Information Gathering

Feedback Gathering & Analysis

Critical Thinking

UX/UI Design

Strategic Thinking

Education

Bachelor's degree in Business, Design, HCI, Psychology, Sociology, Marketing, Research, Product Management

Tools

Figma

Adobe XD

Job description

Nelnet, Inc. is seeking a Product Discovery Manager to lead customer and market discovery, translating opportunities into focused research questions and actionable product directions. You will partner with product, design, technology, and business teams to ground decisions in customer evidence.

The role emphasizes prototyping, experiments, and scalable discovery practices to reduce risk before major investments. A strong background in UX research is essential.