Remote Product Discovery Lead

NelNET; Alliance (NE); Remote; USD 140.000 - 150.000; Vollzeit

Zusammenfassung

Nelnet is hiring a Product Discovery Manager to lead customer and market discovery activities, turning complex opportunities into actionable research questions and clear product recommendations. You will partner with product, design, technology, and business teams to ground decisions in customer evidence.

The role emphasizes prototyping, experimentation, and scalable discovery practices. A Bachelor’s degree and 5+ years in related work are required, with strong communication of findings to

Qualifikationen

• 5+ years of experience in product discovery, user research, product management, product design, customer research, innovation, or related discipline.
• Experience independently planning and conducting customer or user discovery and translating findings into actionable recommendations.
• Experience evaluating ambiguous opportunities and using evidence to influence product or business decisions.

Aufgaben

• Lead product and customer discovery activities to understand customer needs, behaviors, workflows, pain points, and unmet opportunities.
• Define research questions, hypotheses, target audiences, and evidence criteria needed to evaluate product and business opportunities.
• Recruit and engage customers, users, buyers, subject‑matter experts, and other relevant participants to gather actionable insights.
• Conduct interviews, workflow observations, concept testing, and other qualitative or quantitative research activities appropriate to the business question.
• Synthesize customer and market evidence into clear themes, Jobs to Be Done, opportunity areas, product requirements, and recommendations.
• Develop and test prototypes, concepts, workflows, and other representations of potential solutions to accelerate learning and reduce product risk.
• Evaluate discovery findings and recommend whether opportunities should advance, change direction, or be discontinued based on available evidence.
• Partner with product, design, technology, commercial, and business stakeholders to translate insights into product strategy and development priorities.
• Establish scalable discovery practices, research repositories, templates, tools, and documentation that improve the quality and speed of future discovery work.
• Communicate findings and recommendations clearly to stakeholders, using evidence and business context to influence decisions.

Kenntnisse

Research & Information Gathering

Feedback Gathering & Analysis

Critical Thinking

UX/UI Design

Strategic Thinking

Ausbildung

Bachelor’s degree in Business, Design, Human-Computer Interaction, Psychology, Sociology, Marketing, Research, Product Management, or related field

Tools

Figma

Adobe XD

Jobbeschreibung

Nelnet is hiring a Product Discovery Manager to lead customer and market discovery activities, turning complex opportunities into actionable research questions and clear product recommendations. You will partner with product, design, technology, and business teams to ground decisions in customer evidence.

The role emphasizes prototyping, experimentation, and scalable discovery practices. A Bachelor’s degree and 5+ years in related work are required, with strong communication of findings to