Remote Product Discovery Lead

NelNET; Helena (MT); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

401K student loan repayment

Life insurance & AD&D

Tuition reimbursement

Employee stock purchase program

Wellness program

Job summary

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery, translating opportunities into actionable product directions across our organization. You will partner with product, design, technology, business, and other stakeholders to ground decisions in customer needs and evidence.

This remote, full‑time role requires 5+ years in discovery/research, a relevant bachelor’s degree, and strong UX/UI tooling experience to shape strategy, prototypes, and scalable discovery

Qualifications

• 5+ years in product discovery, user research, product management, design, or related discipline.
• Bachelor’s degree in Business, Design, HCI, Psychology, Sociology, Marketing, Research, Product Management, or related field.

Responsibilities

• Lead product and customer discovery activities to understand customer needs, behaviors, workflows, pain points, and unmet opportunities.
• Define research questions, hypotheses, target audiences, and evidence criteria needed to evaluate product and business opportunities.
• Recruit and engage customers, users, buyers, subject‑matter experts, and other relevant participants to gather actionable insights.
• Conduct interviews, workflow observations, concept testing, and other qualitative or quantitative research activities.
• Synthesize customer and market evidence into clear themes, Jobs to Be Done, opportunity areas, product requirements, and recommendations.
• Develop and test prototypes, concepts, workflows, and other representations of potential solutions to accelerate learning and reduce product risk.
• Evaluate discovery findings and recommend whether opportunities should advance, change direction, or be discontinued based on available evidence.
• Partner with product, design, technology, commercial, and business stakeholders to translate insights into product strategy and development priorities.
• Establish scalable discovery practices, research repositories, templates, tools, and documentation that improve the quality and speed of future discovery work.
• Communicate findings and recommendations clearly to stakeholders, using evidence and business context to influence decisions.

Skills

Research

Feedback Analysis

Critical Thinking

UX/UI Design

Strategic Thinking

Education

Bachelor’s degree (Business, Design, HCI, Psychology, Marketing, Research, Product Management)

Advanced degree or professional training in related field

Tools

Figma

Adobe XD

Job description

Nelnet is seeking a Product Discovery Manager to lead customer and market discovery, translating opportunities into actionable product directions across our organization. You will partner with product, design, technology, business, and other stakeholders to ground decisions in customer needs and evidence.

This remote, full‑time role requires 5+ years in discovery/research, a relevant bachelor’s degree, and strong UX/UI tooling experience to shape strategy, prototypes, and scalable discovery