Product Discovery & Insights Leader

NelNET; USA; Vor Ort; USD 140.000 - 150.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision coverage

401(k) with matching

Tuition reimbursement

Life insurance & AD&D

Employee stock purchase plan

Zusammenfassung

Nelnet Business Services (NBS) seeks a Product Discovery Manager to lead customer and market discovery, turning ambiguous opportunities into focused research questions. You’ll gather evidence, prototype concepts, and partner with product, design, technology, and business stakeholders to feed product strategy.

You will design scalable discovery practices, establish repositories, and communicate findings clearly to influence decisions, ensuring customer needs guide investment.

Qualifikationen

• 5+ years of experience in product discovery, user research, product management, or related fields.
• Experience independently planning and conducting customer/user discovery and translating findings into actionable recommendations.
• Experience evaluating ambiguous opportunities and using evidence to influence product decisions.

Aufgaben

• Lead product and customer discovery activities to understand customer needs, behaviors, workflows, pain points, and unmet opportunities.
• Define research questions, hypotheses, target audiences, and evidence criteria to evaluate opportunities.
• Recruit and engage customers, users, buyers, subject-matter experts, and relevant participants to gather insights.
• Conduct interviews, workflow observations, concept testing, and other qualitative or quantitative research activities.
• Synthesize evidence into themes, Jobs to Be Done, opportunity areas, and product requirements.

Kenntnisse

Research & Information Gathering

Feedback Gathering & Analysis

Critical Thinking

UX/UI Design

Strategic Thinking

Ausbildung

Bachelor’s degree in Business, Design, HCI, Psychology, Sociology, Marketing, Research, Product Management

Tools

Figma

Adobe XD

Jobbeschreibung

Nelnet Business Services (NBS) seeks a Product Discovery Manager to lead customer and market discovery, turning ambiguous opportunities into focused research questions. You’ll gather evidence, prototype concepts, and partner with product, design, technology, and business stakeholders to feed product strategy.

You will design scalable discovery practices, establish repositories, and communicate findings clearly to influence decisions, ensuring customer needs guide investment.