Remote Product Applications & Training Specialist

Haemonetics Corp; Chicago (IL); Hybrid; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Vacation and holidays

Sick leave

Parental leave

Disability insurance

Tuition reimbursement

Health benefits

Job summary

Haemonetics Corp in Chicago seeks a Technical Support Specialist to provide technical support for customers within the North America portfolio, assist with training, and collaborate with Quality, Regulatory, R&D, and Marketing to address customer needs. Travel up to 50% may be required.

The role emphasizes product adoption, customer satisfaction, and cross-functional teamwork, with pay transparency and a strong benefits package.

Qualifications

• 1-2 years working experience with technical experience with medical devices, or clinical experience with plasma collection.
• Experience in customer product integration and training desired.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries and escalating issues as appropriate.
• Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results.

Skills

Technical support

Customer training

Cross-functional collaboration

Education

Bachelor's degree in biomedical engineering or related field

Job description

Haemonetics Corp in Chicago seeks a Technical Support Specialist to provide technical support for customers within the North America portfolio, assist with training, and collaborate with Quality, Regulatory, R&D, and Marketing to address customer needs. Travel up to 50% may be required.

The role emphasizes product adoption, customer satisfaction, and cross-functional teamwork, with pay transparency and a strong benefits package.