Remote Proctoring Operations Specialist (Contractor)

Herzing University; New York (NY); On-site; USD 34,440 - 48,216; Part time

Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets. You will review submissions for completeness, document decisions, and escalate issues as needed to internal teams or vendors.

The position is a 6-month contractor role, 20 hours per week, with hourly pay between $25 and $35. Candidates must reside in the United States; remote work from outside the US is not allowed.

Qualifications

• Associate’s or Bachelor’s degree in information systems, computer science or related field.
• Prior experience reviewing student support tickets, incident reports, case documentation, or records for accuracy, completeness, and appropriate follow-up.
• Experience interpreting and applying institutional policies, technical requirements, or standardized review criteria in a consistent and objective manner.

Responsibilities

• Monitor and manage incoming proctoring-related support tickets submitted by students, ensuring timely review and response.
• Review ticket documentation for completeness, accuracy, and alignment with institutional testing policies.

Skills

Ticket review

Policy interpretation

Confidential handling

Documentation

Stakeholder communication

Education

Associate’s or Bachelor’s degree in information systems or computer science

Tools

Remote proctoring tools

Learning Management Systems

Ticketing systems

Job description

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets. You will review submissions for completeness, document decisions, and escalate issues as needed to internal teams or vendors.

The position is a 6-month contractor role, 20 hours per week, with hourly pay between $25 and $35. Candidates must reside in the United States; remote work from outside the US is not allowed.