Remote Proctoring Operations Specialist (Contractor)

Herzing University; Boise (ID); On-site; USD 34,440 - 48,216; Part time

Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets and session reviews in a compliant, structured process.

The role emphasizes accurate documentation, policy alignment, and confidentiality, with responsibilities spanning ticket processing, session reviews, and leadership reporting for a six-month, 20-hours-per-week engagement.

Qualifications

• Degree in information systems, computer science or related field.
• Experience reviewing student support tickets, incident reports, or case documentation for accuracy and completeness.
• Experience interpreting institutional policies and applying criteria consistently.

Responsibilities

• Monitor and manage incoming proctoring-related student support tickets.
• Review ticket documentation for completeness and alignment with testing policies.
• Escalate valid technical issues to internal teams or vendors with clear rationale.
• Document ticket outcomes and rationale in tracking systems.

Skills

Attention to detail

Policy interpretation

Documentation

Written communication

Education

Associate’s or Bachelor’s degree in information systems, computer science or related field

Tools

Remote proctoring tools

Learning Management System (LMS)

Ticketing systems

Job description

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets and session reviews in a compliant, structured process.

The role emphasizes accurate documentation, policy alignment, and confidentiality, with responsibilities spanning ticket processing, session reviews, and leadership reporting for a six-month, 20-hours-per-week engagement.