Remote Proctoring Operations Specialist

Herzing University; Anchorage (AK); On-site; USD 34,440 - 48,216; Part time

Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage incoming remote proctoring student support tickets, reviewing submissions for completeness and alignment with testing policies, documenting decisions, and escalating issues as needed. This is a six-month contractor role, 20 hours per week, with pay between $25.00 and $35.00 per hour within the United States.

Applicants should have an Associate’s or Bachelor’s degree in information systems or computer

Qualifications

• Associate’s or Bachelor’s degree in information systems, computer science or related field.
• Experience reviewing student support tickets for accuracy, completeness, and follow-up.
• Ability to apply institutional policies and testing requirements consistently.

Responsibilities

• Monitor and manage incoming proctoring-related student tickets, ensuring timely review and response.
• Review ticket documentation for completeness and alignment with testing policies.
• Escalate valid technical issues to internal teams or vendors when needed.
• Document ticket outcomes and rationale clearly for audits and leadership review.
• Summarize findings in neutral language for appeals decisions.

Skills

Ticket review

Policy interpretation

Attention to detail

Education

Associate’s or Bachelor’s degree in information systems or computer science

Tools

Remote proctoring tools

Learning Management Systems (LMS)

Ticketing systems

Job description

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage incoming remote proctoring student support tickets, reviewing submissions for completeness and alignment with testing policies, documenting decisions, and escalating issues as needed. This is a six-month contractor role, 20 hours per week, with pay between $25.00 and $35.00 per hour within the United States.

Applicants should have an Associate’s or Bachelor’s degree in information systems or computer