Remote Proctoring Ops Specialist (Contract)

Herzing University; Boston (MA); On-site; USD 34,440 - 48,216; Full time

Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage incoming proctoring support tickets from students. The role emphasizes reviewing submissions for policy alignment, documenting decisions, and escalating technical issues as needed.

Strong attention to detail is required to support student appeals, compliance, and leadership reporting. The position is a 6-month contractor role, 20 hours per week, with an hourly pay range of $25.00–$35.00.

Qualifications

• Requires associate’s or bachelor’s degree in information systems, computer science or related field.
• Experience reviewing student support tickets, incident reports, case documentation, or records for accuracy and completeness.
• Experience interpreting institutional policies or testing requirements consistently.

Responsibilities

• Monitor and manage incoming proctoring-related support tickets submitted by students.
• Review ticket documentation for completeness and alignment with testing policies.
• Escalate valid issues to internal teams or external vendors.
• Document ticket outcomes and rationale clearly for audits and leadership review.
• Review proctoring sessions to verify conditions and identify events.
• Summarize findings in neutral language for appeals and faculty communication.

Skills

Ticket review

Policy interpretation

Attention to detail

Documentation

Education

Associate’s or Bachelor’s degree in information systems or CS

Tools

Ticketing systems

LMS platforms

Video review tools

Job description

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage incoming proctoring support tickets from students. The role emphasizes reviewing submissions for policy alignment, documenting decisions, and escalating technical issues as needed.

Strong attention to detail is required to support student appeals, compliance, and leadership reporting. The position is a 6-month contractor role, 20 hours per week, with an hourly pay range of $25.00–$35.00.