Remote Proctoring Operations Specialist (Contract)

Herzing University; Indianapolis (IN); On-site; USD 34,440 - 48,216; Part time

Job summary

Herzing University seeks a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets, review submissions for completeness, and document decisions for audits, appeals, and leadership reporting.

This is a 6-month, 20-hours-per-week engagement. Pay ranges from $25.00 to $35.00 per hour. Candidates should have an information systems or computer science degree and experience applying testing policies and handling confidential student records.

Qualifications

• Associate’s or Bachelor’s degree in information systems, computer science or related field.
• Prior experience reviewing student support tickets, incident reports, case documentation, or records for accuracy, completeness, and appropriate follow-up.
• Experience interpreting and applying institutional policies, technical requirements, or standardized review criteria in a consistent and objective manner.

Responsibilities

• Monitor and manage incoming proctoring-related support tickets submitted by students, ensuring timely review and response.
• Review ticket documentation for completeness, accuracy, and alignment with institutional testing policies (e.g., scheduling, device readiness, system checks, and identity verification).
• Escalate valid technical issues to appropriate internal teams and/or external vendors when additional investigation is required.
• Document ticket outcomes and rationale clearly within tracking systems to support audits, appeals, and leadership review
• Complete technical reviews, including verification of minimum technology requirements (RAM, CPU, Internet Speed, etc.).
• Review recorded proctoring exam sessions to verify testing conditions, student behavior, and proctor actions when incidents or appeals are reported.
• Identify and timestamp relevant events within session recordings (e.g., loss of connection, prohibited behaviors).
• Assess whether issues observed align with student claims and supporting ticket documentation.
• Apply standardized review criteria to distinguish between student responsibility, technical failure, and proctor error.
• Summarize session review findings in concise, neutral language for use in appeal decisions and faculty/campus communication.
• Maintain confidentiality and professionalism when handling sensitive student data, recordings, and communications.
• Maintain accurate logs of ticket volumes, session review outcomes, and issue trends to support continuous improvement and leadership reporting.
• Identify recurring issues or patterns and flag them for internal teams to address through training or process changes.
• Demonstrate ability to recognize and understand common technical issues without hands-on troubleshooting.
• Navigate multiple systems simultaneously (ticketing tools, video playback, LMS/assessment platforms, spreadsheets).
• Produce clear, concise, neutral summaries suitable for faculty, leadership, and appeal records.
• Demonstrate ability to apply FERPA-level confidentiality and handling of sensitive data.

Skills

Ticket review experience

Policy interpretation

Documentation

Communication

Education

Associate’s or Bachelor’s degree in information systems, computer science or related field

Tools

Remote proctoring tools

LMS platforms

Ticketing systems

Job description

Herzing University seeks a Remote Proctoring Operations Contractor to monitor and manage proctoring-related student support tickets, review submissions for completeness, and document decisions for audits, appeals, and leadership reporting.

This is a 6-month, 20-hours-per-week engagement. Pay ranges from $25.00 to $35.00 per hour. Candidates should have an information systems or computer science degree and experience applying testing policies and handling confidential student records.