Remote Process Quality Coordinator - Growth & Impact

Morley Companies, Inc.; Michigan; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health plans

Paid time off

401(k) match

Disability insurance

Job summary

Morley Companies, Inc. is seeking a Remote Process Quality Coordinator for our reacquired vehicle management (RVM) group. You will help manage quality reviews, ensure proper documentation, and support case integrity from home in Michigan.

No automotive experience required; we value attention to detail, organizational skills, and a proactive approach. Work-life balance is supported with a Monday–Friday schedule and remote collaboration with the RVM team.

Qualifications

• Must pass a pre-employment background check and drug screen.
• Bachelor’s degree or equivalent with 3+ years in customer care preferred.
• Able to work 8 a.m.–5 p.m. Eastern time, Monday to Friday.

Responsibilities

• Manage transaction quality reviews for the repurchase process and RVM groups.
• Ensure required document collections meet state requirements.
• Verify the reliability and integrity of case information with the team.
• Evaluate transactions for quality and deliver feedback.
• Review repurchase packets and settlement offers for client guidelines.
• Contribute to case analysis per state requirements.
• Provide timely solutions via calls, chats, emails and other channels.

Skills

Computer proficiency

Attention to detail

Organizational skills

Education

Bachelor’s degree

Job description

Morley Companies, Inc. is seeking a Remote Process Quality Coordinator for our reacquired vehicle management (RVM) group. You will help manage quality reviews, ensure proper documentation, and support case integrity from home in Michigan.

No automotive experience required; we value attention to detail, organizational skills, and a proactive approach. Work-life balance is supported with a Monday–Friday schedule and remote collaboration with the RVM team.