Remote Principal Product Manager, Conversational AI

Hopper Inc.; Northern (KY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Unlimited PTO

Carrot Cash travel stipend

Work-from-home stipend

Parental leave

Health, Dental and Vision coverage

Job summary

Hopper Inc. is seeking a Principal Product Manager to own the customer-facing agent end to end for HTS Assist, shaping conversations, interfaces, and experiences with partner design teams and our in-house designer.

You will lead the roadmap for the customer-facing conversational agent across chat and voice, engaging enterprise partners, and driving design daily in Figma, including AI-prototyping. A strong mix of product, design, and front-end skills is essential.

Qualifications

• 8+ years of product management experience with customer-facing products.
• Design fluency; can produce flows and mocks in Figma.
• Able to write enough code for prototypes with AI tools.
• Hands-on front-end experience shipping web front ends.
• Deep partner-facing experience with enterprise clients.
• Data-driven approach using customer service metrics.
• Familiarity with LLM-based products and AI quality practices.

Responsibilities

• Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites.
• Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners.
• Partner with Partner Solutions on implementation and onboarding.
• Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets.
• Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas.
• Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality.
• Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data.
• Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap.

Skills

Roadmap ownership

Design fluency in Figma

Frontend development experience

Enterprise partner management

Data-driven/product metrics

LLM / AI tools familiarity

Education

Bachelor's degree or equivalent

Tools

Figma

AI prototyping tools

Job description

Hopper Inc. is seeking a Principal Product Manager to own the customer-facing agent end to end for HTS Assist, shaping conversations, interfaces, and experiences with partner design teams and our in-house designer.

You will lead the roadmap for the customer-facing conversational agent across chat and voice, engaging enterprise partners, and driving design daily in Figma, including AI-prototyping. A strong mix of product, design, and front-end skills is essential.