Principal Product Manager: Conversational AI for Enterprise

Hopper; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Unlimited PTO

Competitive salary + pre-IPO equity

Travel stipend

Work-from-home stipend

Generous parental leave

Health, Dental, and Vision insurance

401(k) plan

Disability and Life insurance

Job summary

Hopper is seeking a Principal Product Manager for HTS Assist, our agentic AI travel assistant. You will own the customer-facing agent end to end, shaping conversations, interfaces, and partner experience across apps and websites for millions of travellers.

This hands-on role emphasizes design leadership, prototyping in Figma, and close collaboration with partner teams and in-house designers to deliver a superior, scalable agent experience.

Qualifications

• 8+ years of product management, with customer-facing AI focus.
• Lean, design-led product leadership on a small team.
• Strong partner-facing and enterprise experience in regulated contexts.

Responsibilities

• Own the roadmap for the customer-facing conversational agent across chat and voice.
• Engage enterprise partners through discovery and launch decisions.
• Collaborate with Partner Solutions on onboarding and implementation.
• Hands-on design work in Figma to produce flows and wireframes.
• Build prototypes using AI tools to validate flows against the spec.
• Define quality metrics: resolution rate, containment, escalation, and conversation quality.
• Specify agent behaviour, tone, escalation policy, guardrails, and edge cases.
• Sync with GTM, Partner Solutions, and Success to feed field learnings back into the roadmap.

Skills

Conversational AI

Design fluency

Figma

Front-end prototyping

Partner engagement

Data-driven decisions

Tools

Figma

React

Job description

Hopper is seeking a Principal Product Manager for HTS Assist, our agentic AI travel assistant. You will own the customer-facing agent end to end, shaping conversations, interfaces, and partner experience across apps and websites for millions of travellers.

This hands-on role emphasizes design leadership, prototyping in Figma, and close collaboration with partner teams and in-house designers to deliver a superior, scalable agent experience.