Remote Pre-Service Scheduler — Healthcare Access

Aurora Health Care; Green Bay (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Advocate Aurora Health is seeking a Scheduling Clerk to ensure accurate, timely appointment scheduling and patient data entry. The role requires handling registrations, insurance communications, and pre-visit instructions with a focus on courteous patient service.

The successful candidate will maintain HIPAA compliance, manage standard scheduling workflows, and collaborate with care teams to optimize appointment sequencing and patient flow.

Qualifications

• Ability to problem solve in a high profile and high stress area.
• Ability to work independently to meet deadlines and prioritise work.
• Ability to identify and understand issues and problems.
• General computer knowledge.

Responsibilities

• Accurate utilization of centralized scheduling system to provide customers with timely, courteous scheduling.
• Accurately enters all required patient registration data (demographic, insurance, contacts).
• Provides patients with accurate preparation and arrival instructions prior to exam.
• Accurately obtains and transcribes orders for scheduled outpatient exams.
• Maintains confidentiality of patient records per HIPAA and compliance policies.

Skills

Problem solving

Independent work

Deadline prioritisation

Issue identification

Data analysis

General computer knowledge

Education

High School Graduate

Job description

Advocate Aurora Health is seeking a Scheduling Clerk to ensure accurate, timely appointment scheduling and patient data entry. The role requires handling registrations, insurance communications, and pre-visit instructions with a focus on courteous patient service.

The successful candidate will maintain HIPAA compliance, manage standard scheduling workflows, and collaborate with care teams to optimize appointment sequencing and patient flow.