Pre Service Scheduler I

Aurora Health Care; Green Bay (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Advocate Aurora Health is seeking a Scheduling Clerk to ensure accurate, timely appointment scheduling and patient data entry. The role requires handling registrations, insurance communications, and pre-visit instructions with a focus on courteous patient service.

The successful candidate will maintain HIPAA compliance, manage standard scheduling workflows, and collaborate with care teams to optimize appointment sequencing and patient flow.

Qualifications

• Ability to problem solve in a high profile and high stress area.
• Ability to work independently to meet deadlines and prioritise work.
• Ability to identify and understand issues and problems.
• General computer knowledge.

Responsibilities

• Accurate utilization of centralized scheduling system to provide customers with timely, courteous scheduling.
• Accurately enters all required patient registration data (demographic, insurance, contacts).
• Provides patients with accurate preparation and arrival instructions prior to exam.
• Accurately obtains and transcribes orders for scheduled outpatient exams.
• Maintains confidentiality of patient records per HIPAA and compliance policies.

Skills

Problem solving

Independent work

Deadline prioritisation

Issue identification

Data analysis

General computer knowledge

Education

High School Graduate

Job description

Advocate Aurora Health candidates must live in these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL*, IN, KS, KY, LA, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

Major Responsibilities

• Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling. Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered.
• Accurately enters all required patient Registration data (i.e. demographic, insurance, contacts). Ensures patients are registered within time frame set by policies.
• Completes the Medicare Questionnaire for all Medicare patients. Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
• Provides patients/customers with accurate preparation and arrival instructions prior to exam.
• Accurately obtains and transcribes orders for scheduled outpatient exams.
• Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency.
• Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required.
• Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area.
• Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency. Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required. Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area. Actively participates in group projects to problem solve department issues.
• Knowledgeable concerning the operations of the various Advocate Aurora Health departments so that patient, visitor, and fellow employee questions are answered or referred in an appropriate manner.
• Maintains confidentiality of patient records by following HIPAA and all compliance policies and guidelines.
• Informs customers of insurance requirements, pre-payment financial obligations and handles financial transactions.

Education/Experience Required

Education Required: High School Graduate. Experience Required: Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting.

Knowledge, Skills & Abilities Required

Knowledge, Skills & Abilities Required: Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritise work. Ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available. General computer knowledge.

Licensure, Registration and/or Certification Required: None Required.

Physical Requirements And Working Conditions

Physical Requirements and Working Conditions: Must be able to comply with remote work standards. Must be able to sit the majority of the workday. May include intermittent light travel. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.