Patient Access & Scheduling Clerk

SCA Health; Seattle (WA); In loco; USD 32.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

401k with company match

Paid time off

Descrizione del lavoro

SCA Health is seeking an Admission Representative Clerk to manage patient registration and scheduling for our practice. The role also acts as a customer advocate and liaison with surgeons, staff, and patients throughout the clinic experience.

You will register patients, verify insurance eligibility, schedule appointments in the EHR, and protect patient confidentiality per HIPAA while collaborating with the care team to ensure smooth patient flow.

Competenze

• High school diploma or equivalent required; associate degree or healthcare certification preferred.
• 1+ year of experience in a healthcare or customer service setting; 4-5 years of relevant experience.
• Knowledge of medical terminology, insurance plans, and EHR systems (e.g., Epic, Cerner) is a plus.

Mansioni

• Answer incoming calls and respond to inquiries or route calls appropriately, interacts with patients in a courteous and professional manner.
• Register patients accurately, including demographic, insurance, and contact information.
• Schedule, reschedule, and cancel appointments using the clinic’s electronic health record (EHR) system.
• Verify insurance eligibility and obtain necessary authorizations or referrals.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Collaborate with clinical and administrative staff to ensure smooth patient flow.
• Assist with administrative tasks such as scanning, filing, and data entry.
• Handle patient complaints or concerns with empathy and escalates when necessary.
• Maintains patient confidentiality.
• Maintains safe work practices.
• Other duties as assigned.

Conoscenze

Communication

Interpersonal skills

Customer service

Multitasking

Microsoft Office

Formazione

High school diploma or equivalent

Associate degree or healthcare certification preferred

Strumenti

Epic

Cerner

EHR systems

EMR software

Descrizione del lavoro

SCA Health is seeking an Admission Representative Clerk to manage patient registration and scheduling for our practice. The role also acts as a customer advocate and liaison with surgeons, staff, and patients throughout the clinic experience.

You will register patients, verify insurance eligibility, schedule appointments in the EHR, and protect patient confidentiality per HIPAA while collaborating with the care team to ensure smooth patient flow.