Remote Pre-Litigation Operations Manager

TopDog Law LLC; United States; À distance; USD 110 000 - 141 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) with company match

Health savings account (HSA)

Life insurance

Disability coverage

Paid time off

Parental leave

Résumé du poste

TopDog Law is a nationally scaling personal injury firm operating fully remote with a focus on ownership and impact. The Pre-Litigation Operations Manager oversees day-to-day operations, guiding Case Managers and Team Leads while ensuring workflows are efficient, accurate, and compliant from intake through litigation.

The role connects legal and operations, driving performance metrics, coaching, and staff development to maintain client service quality and firm standards.

Qualifications

• 5+ years of experience in a law firm environment, with pre-litigation and/or litigation cases.
• Prior experience managing paralegals or legal support staff required.
• Strong understanding of personal injury or civil litigation processes (preferred).
• Excellent organizational, leadership, and communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with case management systems and legal software.
• Leadership and team development.
• Process optimization and operational oversight.
• Strong attention to detail and deadline-driven mindset.
• Problem-solving and decision-making abilities.

Responsabilités

• Directly manage, mentor, and support pre-litigation paralegals and team leads
• Assign workloads, monitor performance, and ensure coverage across all teams
• Conduct regular check-ins, performance reviews, and coaching sessions
• Assist with hiring, onboarding, and training of new paralegals and team leads
• Foster a collaborative, accountable, and high-performing team culture
• Oversee case workflows to ensure timely progression
• Identify workflow bottlenecks and implement process improvements
• Coordinate with attorneys to ensure paralegal support aligns with case strategy
• Ensure accurate case documentation, reporting, and data entry
• Develop, maintain, and refine standard operating procedures for pre-litigation support
• Ensure compliance with firm policies, ethical standards, and jurisdictional requirements
• Monitor case metrics and KPIs to evaluate efficiency and performance
• Implement best practices to improve productivity, quality control, and client service
• Develop, maintain, and refine standard operating procedures for pre-litigation support
• Ensure compliance with firm policies, ethical standards, and jurisdictional requirements
• Monitor case metrics and KPIs to evaluate efficiency and performance
• Implement best practices to improve productivity, quality control, and client service
• Work closely with intake, medical records, demand, litigation, and settlement teams
• Serve as a point of contact for operational issues affecting case flow
• Communicate staffing needs, workload trends, and operational challenges to leadership

Connaissances

People leadership

Legal operations

Process improvement

Case management

Staff development

Communication skills

Prior paralegal/ staff management

Prior litigation exposure

Outils

Case management software

Description du poste

TopDog Law is a nationally scaling personal injury firm operating fully remote with a focus on ownership and impact. The Pre-Litigation Operations Manager oversees day-to-day operations, guiding Case Managers and Team Leads while ensuring workflows are efficient, accurate, and compliant from intake through litigation.

The role connects legal and operations, driving performance metrics, coaching, and staff development to maintain client service quality and firm standards.