Remote Pre-Litigation Case Manager — Own the Client

Jobless; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

TopDog Law is a nationally scaling personal injury firm that operates fully remote. The Case Manager role is an advocate who owns the client relationship from intake through settlement, ensuring clients feel heard and supported.

You will manage high-volume Arkansas pre-litigation matters, coordinate with care teams, and use modern case-management tools to move cases forward with urgency and accuracy.

Qualifications

• 2–6 years of experience supporting Personal Injury pre-litigation matters on cases in Arkansas.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage a high-volume caseload in a fast-paced environment.
• Strong written and verbal communication skills.
• Experience requesting, reviewing, and summarizing medical records and bills.
• Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team.

Responsibilities

• Own the client relationship from day one through settlement, the Welcome Call is yours, the relationship is yours, and the outcome is yours
• Be the client's dedicated advocate, connecting them to the right care fast and walking them through one of the most stressful experiences of their life with confidence and compassion
• Drive cases forward with urgency, moving through each phase with precision and purpose
• Build demand packages that tell a compelling story and negotiate toward outcomes that make a real difference for real people
• Be the source of truth on every case you touch, leveraging cutting-edge technology to stay sharp, move fast, and never let anything slip
• This is not a hand-off role, it's full ownership, and for the right person, it's one of the most impactful seats in the firm

Skills

Organizational skills

Attention to detail

Caseload management

Written communication

Verbal communication

Medical records review

Education

Bachelor's degree or Paralegal Certificate

Tools

Filevine

Clio

SmartAdvocate

Job description

TopDog Law is a nationally scaling personal injury firm that operates fully remote. The Case Manager role is an advocate who owns the client relationship from intake through settlement, ensuring clients feel heard and supported.

You will manage high-volume Arkansas pre-litigation matters, coordinate with care teams, and use modern case-management tools to move cases forward with urgency and accuracy.