Remote Post-Sales Value Engineer: Drive Business Outcomes

Mimica; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Generous compensation + stock options

Distributed work: remote or hubs

Laptop + setup stipend

Flexible schedules

Ample paid time off

Parental leave

Job summary

Mimica is a distributed, AI-powered process intelligence company seeking a Customer Success professional to drive outcomes for enterprise customers. You will engage with Sales, Solution Engineering and partners to execute account strategies, resolve issues, and drive expansion.

Success requires hands-on process-improvement experience, strong data skills, and the ability to translate insights into actionable plans that deliver measurable value for customers and internal teams alike.

Qualifications

• Proven background in customer success, value engineering, or management consulting.
• Experience driving business outcomes and stakeholder alignment.
• Strong Lean Six Sigma or process-improvement exposure.
• Advanced Excel skills with pivot tables, lookups, and formulas.
• Ability to translate complex data into actionable insights.
• Track record of building trust-based relationships with diverse audiences.

Responsibilities

• Serve as a strategic advisor to leverage Mimica to achieve customer outcomes.
• Ensure issue resolution and provide product support when needed.
• Collaborate with Sales, Marketing, Solution Eng. and Partners to drive account strategies.
• Advocate for customer needs and provide feedback to Engineering, ML, and Product teams.
• Build and execute customer success plans to deliver value.
• Communicate insights and actionable recommendations to customers.
• Lead training programs and onboarding to drive user adoption.

Skills

Customer success

Value engineering

Management consulting

Lean Six Sigma

Excel pivot tables

Data analysis

Stakeholder management

Communication

Prioritization

Collaboration

Tools

SAP

Oracle

JDE

Salesforce

Job description

Mimica is a distributed, AI-powered process intelligence company seeking a Customer Success professional to drive outcomes for enterprise customers. You will engage with Sales, Solution Engineering and partners to execute account strategies, resolve issues, and drive expansion.

Success requires hands-on process-improvement experience, strong data skills, and the ability to translate insights into actionable plans that deliver measurable value for customers and internal teams alike.