Remote POS Technical Support Agent

Ravyx CA; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Ravyx CA seeks a Technical Support Agent (L1) to be the first contact for customers and resolve technical issues related to POS systems. The role is remote and requires strong communication, problem-solving, and CRM documentation skills.

Responsibilities include ticket management, escalation when needed, and ongoing knowledge sharing. Proficiency in English is required, with French and/or Spanish preferred; experience with Salesforce or similar CRM is a plus.

Qualifications

• High School Diploma required; post-secondary in networking/CS is an asset.
• Experience in technical support or call center preferred.
• Familiarity with Salesforce or other CRM systems is a plus.
• Proficiency with Microsoft Office (Word, Excel, Outlook) required.

Responsibilities

• Manage and prioritize incoming support tickets and respond promptly.
• Troubleshoot and resolve issues related to company products and services.
• Escalate complex cases to appropriate internal teams.
• Provide clear explanations to customers and document resolutions in CRM.
• Maintain up-to-date knowledge base and participate in training.

Skills

Technical troubleshooting

Clear communication

Patience under pressure

Team collaboration

Attention to detail

Time management

English proficiency

French/Spanish (preferred)

Education

High School Diploma

Post-secondary in networking/CS asset

Tools

Salesforce

Microsoft Office

Job description

Ravyx CA seeks a Technical Support Agent (L1) to be the first contact for customers and resolve technical issues related to POS systems. The role is remote and requires strong communication, problem-solving, and CRM documentation skills.

Responsibilities include ticket management, escalation when needed, and ongoing knowledge sharing. Proficiency in English is required, with French and/or Spanish preferred; experience with Salesforce or similar CRM is a plus.