Remote Technical Support Engineer — Solve Customer Issues

theaccessgroup; United States; Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

22 days paid time off

11 company paid holidays

Medical, dental & vision insurance

5% 401(k) company match

Range of other benefits

Job summary

The Access Group is seeking a skilled support professional to join our Customer Experience team. You will provide remote technical support, diagnose issues, and ensure customers get the most from our Paytronix platform.

Ideal candidates have 3–5 years in customer service and technical support, with CRM experience and the ability to explain complex concepts clearly. Hybrid work options available in the United States.

Qualifications

• 3–5 years of Customer Service and Technical Support experience.
• Experience with CRM platforms like Salesforce Service Cloud and collaboration tools.
• Familiarity with POS systems, APIs, and Agile ways of working.
• Experience creating technical documentation and using AI tools such as Copilot, Claude or ChatGPT.

Responsibilities

• Provide remote technical support to customers, diagnosing and resolving issues with a high standard of service.
• Troubleshoot complex problems, manage support cases, and keep customers informed throughout resolution.
• Configure and support the Paytronix platform, guiding customers to maximize value.
• Create and maintain documentation and collaborate with internal teams to improve processes.

Skills

Customer service

Technical support

Strong communication

Tools

Salesforce Service Cloud

Intercom

APIs

Job description

The Access Group is seeking a skilled support professional to join our Customer Experience team. You will provide remote technical support, diagnose issues, and ensure customers get the most from our Paytronix platform.

Ideal candidates have 3–5 years in customer service and technical support, with CRM experience and the ability to explain complex concepts clearly. Hybrid work options available in the United States.