Remote POS Tech Support Agent

PAR Technology; Markham (IL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading restaurant technology company is looking for a Technical Support Agent to join their remote Call Center team. This entry-level position is ideal for individuals passionate about technology and customer support. Applicants should have customer service experience, strong problem-solving skills, and a background in restaurant or call center environments. The role includes providing first-level support, resolving technical issues, and collaborating with teams to enhance customer satisfaction. Enjoy growth opportunities within a supportive environment.

Qualifications

• 1+ year of Customer Service experience (Helpdesk experience preferred).
• Strong problem-solving and communication skills.
• Reliable broadband/fiber internet and access to a backup work location.

Responsibilities

• Provide first-level support for POS hardware/software and PAR products.
• Resolve operational and technical issues quickly and efficiently.
• Collaborate with internal teams and third-party engineers as needed.

Skills

Customer Service experience

Problem-solving skills

Communication skills

Typing skills

Networking experience

Fluency in French

Education

AAS in electronics tech or computer science

Job description

A leading restaurant technology company is looking for a Technical Support Agent to join their remote Call Center team. This entry-level position is ideal for individuals passionate about technology and customer support. Applicants should have customer service experience, strong problem-solving skills, and a background in restaurant or call center environments. The role includes providing first-level support, resolving technical issues, and collaborating with teams to enhance customer satisfaction. Enjoy growth opportunities within a supportive environment.