Remote Bilingual Tech Support Analyst (French)

RXinsider LTD.; Mission (KS); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

PTO

Parental Leave

9 paid holidays

Volunteer hours

Employee Assistance Program

Job summary

ScriptPro is seeking a bilingual Technical Support Analyst to respond to inbound calls and provide remote support with the highest level of professionalism. The role involves opening service requests, escalation when needed, and potentially contributing to customer support or research projects.

This is a remote work from home position regardless of location with required 3-week on-site training at our headquarters in Mission, KS.

Qualifications

• Requires Associate’s degree in engineering or technology or Bachelor’s degree or equivalent, or 2 years of related experience.
• Proficient in written and verbal French communication.
• Basic Windows OS knowledge (XP/7/10/11).
• Working knowledge of desktop and peripheral troubleshooting.
• Preference for familiarity with ticketing/service desk software and SLA-driven resolution times.
• Strong problem solving and analytical skills.
• Positive attitude, drive and tenacity; excellent customer service and communication skills.
• Ability to multitask with varying priorities and attention to detail.
• Valid driver’s license; willing to travel by air if located outside the area.

Responsibilities

• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and peripherals.
• Maintain, upgrade, or replace software systems and provide hardware support.
• Support and maintain user account information, including rights, security, and groups.
• Maintain progressive knowledge of ScriptPro systems.
• Perform other duties as assigned.

Skills

French communication

Windows troubleshooting

Customer service

Problem solving

Multitasking

Communication skills

Driver's license travel

Written communication

Education

Engineering/Tech degree or 2+ yrs exp

Job description

ScriptPro is seeking a bilingual Technical Support Analyst to respond to inbound calls and provide remote support with the highest level of professionalism. The role involves opening service requests, escalation when needed, and potentially contributing to customer support or research projects.

This is a remote work from home position regardless of location with required 3-week on-site training at our headquarters in Mission, KS.