Remote Customer Support Engineer for DevOps & Salesforce

AutoRABIT Holding, Inc.

Austin (TX)

On-site

USD 50,000 - 70,000

Full time

10 days ago

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Job summary

AutoRABIT is seeking a Customer Support Engineer to assist customers in demanding development environments. You will learn new products quickly, troubleshoot issues, and communicate clearly to guide implementations and adoption of our tools.

You will represent the customer voice alongside product, engineering and success teams. Responsibilities include being the first contact for new requests, driving issues to resolution, collaborating with Sales and Engineering, maintaining professional

Qualifications

2–3 years of previous technical customer support experience.
Excellent customer service experience and communication skills.
Experience with Salesforce and/or a DevOps pipeline tools (SCM/IDE/CI).

Responsibilities

Be the first contact point for new customer support requests.
Drive technical issues to resolution with end-to-end investigation.
Collaborate with Sales, Solution Consultants, Engineering and Product management to improve CX.
Be creative and find ways to improve the customer experience and processes.
Maintain professional, complete, well-formatted communications with clients.
Work across teams to assist a wide range of technical customers globally.
Adhere to internal and contracted support SLAs.
Communicate in clear US English and manage shifts to cover US time zones.