Remote Help Desk Associate - POS & Delivery Support

Little Caesars Pizza

Detroit (MI)

On-site

USD 40,000 - 60,000

Full time

9 days ago

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Job summary

Blue Line Distribution is seeking a first-level technical support specialist to assist stores with Caesar Vision POS products, peripherals, and delivery platforms. The role logs requests, diagnoses issues, and collaborates with teams to resolve routine problems.

You will support franchisees and corporate locations, work via phone and email, and may cover after-hours shifts to support international sites.

Qualifications

High school diploma or GED is required.
Experience in customer service or technical support is preferred.
Familiarity with call center software and incident management helps.

Responsibilities

Respond to client inquiries and technical support requests related to software, hardware, and delivery service platforms.
Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve problems when possible.
Escalate unresolved or complex issues to appropriate support resources.
Provide application and system support to end users.
Follow up with customers to confirm issue resolution and satisfaction.
Deliver support via phone, email, and other approved communication channels.
Document support requests and resolutions within the ServiceNow call tracking system.
Identify and report issue trends to leadership.
Support operational schedules that may include evenings, weekends, holidays, or 24x7 coverage for international locations.