Remote POS Support Specialist

Ravyx CA; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Ravyx CA is seeking an entry-level Technical Support Agent (L1) to be the first point of contact for customers, focusing on POS systems. You will troubleshoot issues, provide prompt responses, and escalate complex cases as needed while delivering excellent service.

The role offers remote work with emphasis on ticket management, customer communication, and documentation in Salesforce, plus ongoing training to stay current with product updates.

Qualifications

• High school diploma is required.
• Post-secondary education in networking or computer science is an asset.
• Experience in technical support or call center environment preferred.
• Familiarity with Salesforce is a plus.
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Responsibilities

• Efficiently manage and prioritize incoming support tickets.
• Troubleshoot and resolve technical issues related to company products and services.
• Provide accurate and timely responses to customer inquiries.
• Escalate complex issues to the appropriate internal teams when necessary.
• Deliver immediate assistance for emergency situations.
• Handle inbound customer calls and provide clear, concise explanations of technical concepts.
• Foster strong customer relationships through effective communication and problem-solving.
• Demonstrate empathy and actively listen to customer concerns and questions.
• Follow up to ensure all customer issues are fully resolved and satisfaction is achieved.
• Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions.
• Stay informed about product updates, features, and best practices.
• Participate in regular training sessions to maintain expertise in company products and services.
• Accurately document issues and resolutions using Salesforce or other CRM tools.

Skills

Troubleshooting

Communication

Teamwork

Attention to detail

English fluency

Education

High school diploma

Post-secondary in networking or CS asset

Tools

Salesforce

Microsoft Office

Job description

Ravyx CA is seeking an entry-level Technical Support Agent (L1) to be the first point of contact for customers, focusing on POS systems. You will troubleshoot issues, provide prompt responses, and escalate complex cases as needed while delivering excellent service.

The role offers remote work with emphasis on ticket management, customer communication, and documentation in Salesforce, plus ongoing training to stay current with product updates.