Remote Technical Support Agent — POS Systems

Ravyx CA; Media (Delaware County); On-site; USD 42,000 - 65,000; Full time

Job summary

Ravyx CA is seeking a Technical Support Agent at L1 to be the first point of contact for customers, focusing on POS systems. You will troubleshoot issues, guide users, and escalate complex cases while delivering prompt, courteous service.

The role requires strong communication, problem-solving, and the ability to work remotely with reliable bandwidth. Prior experience in ticketing and CRM tools like Salesforce is a plus, with English proficiency mandatory.

Qualifications

• High school diploma required; post-secondary education is an asset.
• Experience in technical support or call center preferred.
• Familiarity with Salesforce or similar CRM systems.
• Proficiency with Microsoft Office.

Responsibilities

• Manage and prioritize incoming support tickets.
• Troubleshoot technical issues related to POS systems.
• Provide accurate responses to inquiries.
• Escalate complex issues to internal teams.
• Document issues and resolutions in the CRM.

Skills

Troubleshooting

Communication

Remote work

Time management

English

Education

High school diploma

Post-secondary asset

Tools

Salesforce

Job description

Ravyx CA is seeking a Technical Support Agent at L1 to be the first point of contact for customers, focusing on POS systems. You will troubleshoot issues, guide users, and escalate complex cases while delivering prompt, courteous service.

The role requires strong communication, problem-solving, and the ability to work remotely with reliable bandwidth. Prior experience in ticketing and CRM tools like Salesforce is a plus, with English proficiency mandatory.