Remote Planning & Coordination Specialist

Velvethorizons; Miami (FL); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Remote work flexibility

Training opportunities

Resource access

Job summary

Velvet Horizons offers a fully remote Planning Consultant role focused on coordinating client requests and scheduling logistics. You will gather requirements, present options for accommodations and transportation, and manage end-to-end planning with attention to detail.

In this remote position, you’ll work independently, maintain organized records, and collaborate with the team to improve workflows while delivering high-quality client support.

Qualifications

• Strong written and verbal communication skills.
• Proven ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused mindset with problem-solving skills
• Basic proficiency with online tools and scheduling platforms
• Fluency in English is required; Spanish language skills are a plus

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support
• Research and present suitable options for accommodations, transportation, and related services
• Prepare structured plans and coordinate scheduling based on client preferences and availability
• Process reservations and confirm service arrangements with third-party providers
• Provide consistent, professional customer support throughout the coordination process
• Maintain awareness of relevant updates, policies, and service offerings
• Collaborate with internal team members to improve workflows and service delivery
• Accurately document client interactions, transactions, and records in company systems

Skills

Communication

Remote work

Organization

Multitasking

Customer focus

Scheduling tools

English fluency

Job description

Velvet Horizons offers a fully remote Planning Consultant role focused on coordinating client requests and scheduling logistics. You will gather requirements, present options for accommodations and transportation, and manage end-to-end planning with attention to detail.

In this remote position, you’ll work independently, maintain organized records, and collaborate with the team to improve workflows while delivering high-quality client support.