Remote Planning & Coordination Specialist

Velvethorizons; Des Moines (IA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible remote work

Training opportunities

Resources and tools

Collaborative team environment

Job summary

Velvet Horizons is a fully remote service provider offering customized planning and coordination solutions for a diverse client base. The Planning Consultant role focuses on gathering client requirements, organizing logistics, and ensuring a smooth end-to-end planning process.

Ideal candidates communicate clearly, work independently from a remote setting, and stay organized while handling multiple client arrangements. Training and ongoing development accompany a flexible remote work environment.

Qualifications

• Strong written and verbal communication skills.
• Proven ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused mindset with problem-solving skills.
• Basic proficiency with online tools and scheduling platforms.
• Fluency in English is required; Spanish language skills are a plus.

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support
• Research and present suitable options for accommodations, transportation, and related services
• Prepare structured plans and coordinate scheduling based on client preferences and availability
• Process reservations and confirm service arrangements with third-party providers
• Provide consistent, professional customer support throughout the coordination process
• Maintain awareness of relevant updates, policies, and service offerings
• Collaborate with internal team members to improve workflows and service delivery
• Accurately document client interactions, transactions, and records in company systems

Skills

Strong spoken and written English

Remote work ability

High organization

Multitasking

Customer-focused

Scheduling tools proficiency

Spanish language skills (bonus)

Tools

Online scheduling platforms

Job description

Velvet Horizons is a fully remote service provider offering customized planning and coordination solutions for a diverse client base. The Planning Consultant role focuses on gathering client requirements, organizing logistics, and ensuring a smooth end-to-end planning process.

Ideal candidates communicate clearly, work independently from a remote setting, and stay organized while handling multiple client arrangements. Training and ongoing development accompany a flexible remote work environment.