Remote Physician Support Lead — Scheduling & Training

University of Rochester; City of Albany (NY); Remote; USD 30,000 - 41,000; Full time

Job summary

University of Rochester seeks a Physician Support Coord IV to manage Physician Support staff remotely for New York state. The role directs scheduling, staffing, and clinic operations, ensuring high-quality patient service and adherence to ICARE values.

The position requires leadership experience and familiarity with scheduling software and EMR systems, with a focus on continuous process improvement within the PM&R Ambulatory Admin team.

Qualifications

• Demonstrated customer service skills required.
• Medical Terminology preferred.
• 1 year leadership experience preferred.

Responsibilities

• Oversees Physician Support staff and directs day-to-day work.
• Coordinates staffing plans, scheduling, and clinic operations.
• Trains new staff and provides onboarding and competency monitoring.
• Identifies improvements to workflows and scheduling processes.
• Works with cross-functional teams on policies and procedures.
• Assists with performance evaluations and time-off approvals.

Skills

Customer service

Medical Terminology

Leadership

Education

High School diploma or equivalent

Tools

Scheduling software

Electronic Medical Records (EMR)

Job description

University of Rochester seeks a Physician Support Coord IV to manage Physician Support staff remotely for New York state. The role directs scheduling, staffing, and clinic operations, ensuring high-quality patient service and adherence to ICARE values.

The position requires leadership experience and familiarity with scheduling software and EMR systems, with a focus on continuous process improvement within the PM&R Ambulatory Admin team.