Physician Support Lead: Scheduling, Training & Ops

University of Rochester; New York (NY); On-site; USD 30,000 - 41,000; Full time

Job summary

University of Rochester is seeking a Physician Support Coordinator to oversee physician support teams, coordinate staffing, and train new staff. The role emphasizes quality assurance, process improvement, and cross-functional collaboration in a fast-paced outpatient setting.

Ideal candidates possess strong customer service, medical terminology knowledge, and experience with scheduling software and EMR systems. This on-site position supports busy clinical operations in Brighton, NY.

Qualifications

• High School diploma and 2 years relevant experience required.
• 1 year leadership experience preferred.
• Experience with scheduling software and EMR is preferred.

Responsibilities

• Oversees and directs Physician Support employees in their divisions.
• Coordinates staffing plans and daily work for Physician Support team.
• Provides training for new staff and onboarding.
• Acts as primary preceptor for new staff and trains on physician support roles.
• Performs quality assurance monitoring and maintains related logs and reports.

Skills

Customer service

Leadership

Medical Terminology

Education

High School diploma

Tools

Scheduling software

Electronic Medical Records (EMR)

Job description

University of Rochester is seeking a Physician Support Coordinator to oversee physician support teams, coordinate staffing, and train new staff. The role emphasizes quality assurance, process improvement, and cross-functional collaboration in a fast-paced outpatient setting.

Ideal candidates possess strong customer service, medical terminology knowledge, and experience with scheduling software and EMR systems. This on-site position supports busy clinical operations in Brighton, NY.