Senior Physician Support Coordinator

University of Rochester; City of Rochester (NY); On-site; USD 30,000 - 41,000; Full time

Job summary

The University of Rochester in Rochester, NY seeks a Physician Support Coord IV to oversee physician support staff, direct scheduling activities, and ensure seamless access for clinicians and patients. You will train new hires, monitor performance, collaborate with cross‑functional teams to refine workflows, and implement service improvements while upholding ICARE values.

This role emphasizes quality assurance, triage information, and effective communication to support busy primary care

Qualifications

• Demonstrated customer service skills required.
• Medical Terminology preferred.
• Experience with surgical/appointment scheduling software and EMR preferred.

Responsibilities

• Coordinates staffing plans, assignments, and daily work for the physician support team.
• Provides training for new staff and monitors training competencies.
• Acts as subject matter expert for scheduling guidelines and clinic processes.
• Monitors scheduling accuracy and communicates improvements to leadership.
• Supports recruitment decisions and personnel documentation.

Skills

Customer service

Leadership

Medical terminology

Education

High School diploma

Tools

Surgical/appointment scheduling software

Electronic medical records

Job description

The University of Rochester in Rochester, NY seeks a Physician Support Coord IV to oversee physician support staff, direct scheduling activities, and ensure seamless access for clinicians and patients. You will train new hires, monitor performance, collaborate with cross‑functional teams to refine workflows, and implement service improvements while upholding ICARE values.

This role emphasizes quality assurance, triage information, and effective communication to support busy primary care