Physician Support Team Lead - Scheduling & Ops

University of Rochester; Town of Brighton (NY); On-site; USD 30,000 - 41,000; Full time

Job summary

The University of Rochester is seeking an experienced Staffing Supervisor for the CVSL Outpatient ACG & CC division, to direct Physician Support teams, manage scheduling, and lead training and performance management.

This role emphasizes leadership, workflow optimization, and ensuring timely, accurate scheduling and excellent patient service in a fast-paced clinical environment in Brighton, NY.

Qualifications

• High School diploma or equivalent; 2 years relevant experience preferred.
• Experience leading teams and coordinating scheduling in a healthcare setting is desirable.
• Familiarity with surgical/appointment scheduling software and EMR preferred.

Responsibilities

• Coordinates and manages staffing plans, assignments, and daily work for Physician Support team to ensure effective communication with physicians.
• Acts as primary trainer for new staff, onboarding, and monitoring training/competencies.
• Performs quality assurance monitoring and prepares related logs and management reports.
• Provides Access Center triage information daily and coordinates scheduling triage.
• Collaborates across divisions to implement best practices and participates in hiring decisions.
• Performs duties of physician support as required and coordinates urgent clinic tasks.
• Other duties as assigned.

Skills

Leadership

Staff scheduling

Customer service

Scheduling software

Education

High school diploma or equivalent

Tools

Surgical scheduling software

Electronic Medical Records (EMR)

Job description

The University of Rochester is seeking an experienced Staffing Supervisor for the CVSL Outpatient ACG & CC division, to direct Physician Support teams, manage scheduling, and lead training and performance management.

This role emphasizes leadership, workflow optimization, and ensuring timely, accurate scheduling and excellent patient service in a fast-paced clinical environment in Brighton, NY.