Physician Support Team Lead

University of Rochester; City of Rochester (NY); On-site; USD 30,000 - 41,000; Full time

Job summary

The University of Rochester seeks a skilled supervisor for Physician Support in the Outpatient ACG & CC division. This role oversees staff, coordinates scheduling, and ensures service quality. You will train new staff, guide performance, and partner with leadership to optimize workflows.

Ideal candidates bring leadership experience, strong customer service, and familiarity with scheduling systems and EMR. This on-site role offers full-time hours and a collaborative environment within UR's

Qualifications

• High School diploma and 2 years relevant experience required.
• 1 year leadership experience preferred.
• Or equivalent combination of education and experience.
• Experiences with surgical/appointment scheduling software and electronic medical records preferred.

Responsibilities

• Oversees and directs Physician Support employees in their assigned divisions.
• Assigns and directs work and provides guidance and direction to physician support teams.
• Acts as a subject matter expert related to physician support duties and scheduling guidelines.

Skills

Leadership experience

Customer service

Medical terminology

Staff coaching

Education

High School diploma and 2 years relevant experience

1 year leadership experience preferred

Tools

Scheduling software

Electronic medical records (EMR)

Job description

The University of Rochester seeks a skilled supervisor for Physician Support in the Outpatient ACG & CC division. This role oversees staff, coordinates scheduling, and ensures service quality. You will train new staff, guide performance, and partner with leadership to optimize workflows.

Ideal candidates bring leadership experience, strong customer service, and familiarity with scheduling systems and EMR. This on-site role offers full-time hours and a collaborative environment within UR's