Remote Pharmacy Technician — Patient Outreach & Care

ArchWell Health; Tennessee; Remote; USD 25,000 - 30,000; Full time

Job summary

ArchWell Health is seeking a Pharmacy Technician to join its virtual pharmacy team, reporting to the Clinical Pharmacist. The role focuses on direct patient care in a telehealth setting, reviewing plan benefits and guiding seniors through medication use under HIPAA compliance.

Responsibilities include processing refill requests, conducting telephonic outreaches, reviewing adherence, collaborating with providers, and supporting quality improvement initiatives.

Qualifications

• High school diploma or GED required.
• Registered Pharmacy Technician with state board.
• Minimum 2 years in operational pharmacy benefits or related settings.
• eClinicalWorks or similar EMR experience.
• Experience with geriatric patients or adherence programs is a plus.
• Bilingual English/Spanish highly desired.

Responsibilities

• Review and process pharmacy refill requests per protocol with timely turnaround.
• Conduct telephonic outreaches regarding medication use and adherence.
• Review charts to determine appropriate action on adherence gaps.
• Collaborate with pharmacy staff, providers, and care teams to resolve issues.
• Ensure tasks are accurate, timely, and HIPAA compliant.
• Attend staff meetings and contribute to quality improvement.
• Assist with other pharmacy initiatives as they arise.
• Travel for company meetings as needed.

Skills

Customer service

Active listening

Attention to detail

Seniors care

Bilingual English/Spanish

Communication with diverse populations

Microsoft Office proficiency

Travel to meetings

Education

High school diploma

State-registered Pharmacy Technician

Tools

eClinicalWorks EMR

Job description

ArchWell Health is seeking a Pharmacy Technician to join its virtual pharmacy team, reporting to the Clinical Pharmacist. The role focuses on direct patient care in a telehealth setting, reviewing plan benefits and guiding seniors through medication use under HIPAA compliance.

Responsibilities include processing refill requests, conducting telephonic outreaches, reviewing adherence, collaborating with providers, and supporting quality improvement initiatives.