Remote Pharmacy Care Technician—Outreach & Adherence Lead

UnitedHealthcare; Schaumburg (IL); Hybrid; USD 28,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Incentives

Stock purchase plan

401k

Job summary

UnitedHealthcare is seeking a Senior Pharmacy Care Technician to perform live telephonic outreach to Medicare members and their physicians/pharmacies, aiming to improve medication adherence and appropriate drug use. This office-based-remote role requires one in-office day per month and full-time availability.

The role emphasizes collaboration with Clinical Pharmacists, a strong team culture, and opportunities to grow within a healthcare-impacting environment. Training is onsite initially.

Qualifications

• High School Diploma or GED.
• Active and unrestricted Pharmacy Technician license in your state of residence.
• National Pharmacy Technician Certification.
• 3+ years of Pharmacy Technician experience.
• Beginner level of proficiency with Microsoft Office and Windows-based environment.
• Reside within commutable distance to Schaumburg, IL office location.
• Ability to work Monday–Friday, 8am–5pm.

Responsibilities

• Perform telephonic outreach to improve health quality outcomes in collaboration with Clinical Pharmacists.
• Provide additional telephonic engagement with providers and pharmacies.
• Assess and interpret customer needs and triaging to a Clinical Pharmacist when appropriate.
• Outbound calls to CAHPs detractors and MedAdhmembers to improve member experience and reduce barriers to adherence drugs.
• Document and track member engagement.

Skills

Pharmacy Technician experience

Microsoft Office

Windows OS

Education

High School Diploma/GED

State Pharmacy Technician license

National Pharmacy Technician Certification

Job description

UnitedHealthcare is seeking a Senior Pharmacy Care Technician to perform live telephonic outreach to Medicare members and their physicians/pharmacies, aiming to improve medication adherence and appropriate drug use. This office-based-remote role requires one in-office day per month and full-time availability.

The role emphasizes collaboration with Clinical Pharmacists, a strong team culture, and opportunities to grow within a healthcare-impacting environment. Training is onsite initially.