Pharmacy Technician, Refill Services

ArchWell Health; Tennessee; Remote; USD 25,000 - 30,000; Full time

Job summary

ArchWell Health is seeking a Pharmacy Technician to join its virtual pharmacy team, reporting to the Clinical Pharmacist. The role focuses on direct patient care in a telehealth setting, reviewing plan benefits and guiding seniors through medication use under HIPAA compliance.

Responsibilities include processing refill requests, conducting telephonic outreaches, reviewing adherence, collaborating with providers, and supporting quality improvement initiatives.

Qualifications

• High school diploma or GED required.
• Registered Pharmacy Technician with state board.
• Minimum 2 years in operational pharmacy benefits or related settings.
• eClinicalWorks or similar EMR experience.
• Experience with geriatric patients or adherence programs is a plus.
• Bilingual English/Spanish highly desired.

Responsibilities

• Review and process pharmacy refill requests per protocol with timely turnaround.
• Conduct telephonic outreaches regarding medication use and adherence.
• Review charts to determine appropriate action on adherence gaps.
• Collaborate with pharmacy staff, providers, and care teams to resolve issues.
• Ensure tasks are accurate, timely, and HIPAA compliant.
• Attend staff meetings and contribute to quality improvement.
• Assist with other pharmacy initiatives as they arise.
• Travel for company meetings as needed.

Skills

Customer service

Active listening

Attention to detail

Seniors care

Bilingual English/Spanish

Communication with diverse populations

Microsoft Office proficiency

Travel to meetings

Education

High school diploma

State-registered Pharmacy Technician

Tools

eClinicalWorks EMR

Job description

Job Summary

The Pharmacy Technician is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacist, the Pharmacy Technician will be providing direct patient care and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care for our patients. This individual will conduct patient outreaches per existing protocols and assist patients with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion for providing quality care to seniors.

Duties/Responsibilities

• Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time
• Conduct telephonic outreaches and answer incoming calls regarding patient's medication use, including but not limited to medication adherence, and assist with refilling and following-through in a prompt and respectful manner
• Access medication adherence gap portals or lists and review member's medical chart notes to determine appropriate action
• Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use
• Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards
• Attend staff meetings and provide input into current trends, process evaluation, and quality improvement
• Assist with other pharmacy departmental initiatives as they become available
• Additional duties, as assigned

Required Skills/Abilities

• Excellent customer service, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members
• Ability to work effectively and respectfully with various seniorities and diverse populations including members, staff, providers, and family members
• High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude
• Self-starter with the ability to think creatively and work effectively
• Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors
• Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability to travel on occasion for company meetings

Education and Experience

• High school diploma or equivalent education (GED) required
• Registered Pharmacy Technician with a state board of pharmacy
• A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy
• eClinicalWorks or similar EMR experience
• Experience working with geriatric patients or a medication adherence program is a plus
• Bilingual in English/Spanish highly desired

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.