Remote Pharmacy Technician & Customer Care Specialist

Onco360 Oncology Pharmacy; Buffalo (NY); Hybrid; USD 68,880,000 - 85,411,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid time off

Paid holidays

Tuition Reimbursement

Company paid benefits: life, short &/0

Job summary

Onco360 Oncology Pharmacy in Buffalo, NY is seeking a Customer Care Specialist to join a remote/hybrid team. The role involves handling customer escalations, supporting sales and providers, and ensuring timely resolution of issues from a central email workflow.

Starting pay is $24.00 per hour with a $5,000 sign-on bonus for hires before 12/31/2026. Benefits include medical, dental, vision, 401k, PTO, holidays, and tuition reimbursement. Training onsite at the Buffalo pharmacy.

Qualifications

• Customer service, problem solving, and excellent communication skills verbal and writing required.
• Work independently with little to no guidance.

Responsibilities

• Manages the customer care escalations email workflow.
• Works with the customer service manager to ensure all sales team escalations are addressed daily.
• Work all address exception reports given by the VP of pharmacy operations.
• Report to the customer care manager any items that may cause escalations not to be completed.
• Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
• Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
• Work all projects that are assigned by the customer service manager

Skills

Customer service

Problem solving

Communication

Written communication

Independent work

Education

High School Diploma

Bachelor's degree preferred

Tools

CPR+ software

Billing claim responses

Job description

Onco360 Oncology Pharmacy in Buffalo, NY is seeking a Customer Care Specialist to join a remote/hybrid team. The role involves handling customer escalations, supporting sales and providers, and ensuring timely resolution of issues from a central email workflow.

Starting pay is $24.00 per hour with a $5,000 sign-on bonus for hires before 12/31/2026. Benefits include medical, dental, vision, 401k, PTO, holidays, and tuition reimbursement. Training onsite at the Buffalo pharmacy.